Customer Satisfaction Survey

Please rank each category in the order of importance that your company places in selecting suppliers. Priority Ranking = A-Top Priority, B, C, D, F-Last Priority. Please rate the questions in each category using the performance rating system = 1-Very Well; 2-Above Average; 3-Average; 4-Below Average; 5 –Poor.

1. Customer Service

Do we assist you in a friendly, courteous and timely manner when you contact us?
Are we helpful with your enquiries?
Do we accommodate your needs for market driven changes?
Do we update you with order information as needed without request?
How do we compare to your best supplier in customer service?

2. Quality Planning & Performance

Do we provide in a timely manner the items necessary for your quality planning activities and product approval process?
Do we consistently meet your product specifications and quality requirements?
How do we compare to your Best Supplier in overall quality planning and performance?

3. Delivery Performance

Do deliveries arrive on time at your facility?
Are deliveries received in good condition?
Are our lead times suitable to your needs?
How do we compare to your Best Supplier in overall delivery performance?

4. Quotation & Pricing

Do we respond timely to your quotation request?
Are we competitive in our piece part pricing?
Are we competitive in our tooling prices?
How would you rate our pricing relative to our competition?

5. Technical Support

Do our recommended changes to product and/or process specifications add value to the bottom line of your business?
Does our technical and process knowledge meet your needs?
How do we compare to your Best Supplier in overall Technical Support?

6. Overall Performance

How does our company compare to your best supplier in overall product and service quality?
Is our geographical location satisfactory to your needs, if not, please state the reason why?
What recommendations would you make to improve our product/service quality?
What additional manufacturing capabilities would you want to see from us (e.g. plastics, painting, etc.)?